Shipping policy

 

Shipping Policy

Last updated: [Date]

This Shipping Policy (“Policy”) applies to all orders placed through the website operated by yokubo (“we,” “us,” “our”). By placing an order with us, you acknowledge that you have read, understood, and agreed to the terms set forth in this Policy in full.

1. Order Processing

All orders are subject to acceptance and availability. Orders are typically processed within [X–Y] business days after payment confirmation, excluding weekends, holidays, and any non-business days observed by carriers, suppliers, or payment processors.

Order processing times are estimates only and are not guarantees. Processing may be delayed due to, but not limited to, high order volume, inventory availability, verification procedures, supplier delays, force majeure events, or other circumstances outside our reasonable control.

2. Shipping Methods and Delivery Estimates

Shipping times displayed at checkout are estimates only and are not guaranteed. Estimated delivery dates do not constitute a contractual obligation.

Delivery times may vary depending on:

  • Destination

  • Carrier operations

  • Customs clearance (for international orders)

  • Weather conditions

  • Logistical disruptions

  • Acts of government or regulatory authorities

We do not guarantee delivery by any specific date, including but not limited to holidays, birthdays, events, or deadlines.

3. Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated. All shipping fees are non-refundable once an order has been processed or shipped.

We reserve the right to modify shipping fees at any time without prior notice.

4. International Shipping

International orders may be subject to customs duties, taxes, import fees, brokerage fees, or other charges imposed by the destination country. These charges are not included in the product price or shipping cost and are the sole responsibility of the customer.

We are not responsible for delays caused by customs inspections, clearance procedures, or customs-related holds, seizures, or rejections.

5. Customs, Duties, and Refused Packages

If an order is refused, abandoned, or returned due to unpaid customs fees, incorrect address information, or failure to claim the package, we are not responsible for any resulting loss. Refunds will not be issued for such circumstances unless expressly required by law.

6. Lost, Delayed, or Stolen Packages

Once an order has been handed over to the shipping carrier, responsibility for delivery rests with the carrier.

We are not liable for:

  • Lost packages

  • Stolen packages

  • Delayed deliveries

  • Misdelivered packages

  • Packages marked as “Delivered” by the carrier but not received

Any claims for loss or delay must be directed to the carrier. We may, at our sole discretion, assist with carrier inquiries, but we are under no obligation to do so.

7. Incorrect or Incomplete Address

Customers are solely responsible for providing accurate and complete shipping information at checkout. We are not responsible for shipments delayed, lost, or returned due to incorrect, incomplete, or invalid address details.

Orders returned due to address errors may not be eligible for reshipment or refund.

8. Partial Shipments

Orders may be shipped in multiple packages. Receipt of partial shipments does not entitle the customer to cancellation, refund, or dispute.

9. Carrier Delays and Force Majeure

We are not responsible for shipping delays or failures caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Weather conditions

  • Acts of war or terrorism

  • Labor disputes or strikes

  • Pandemics or public health emergencies

  • Government actions or regulations

  • Transportation or supply chain disruptions

10. Title and Risk of Loss

Title to and risk of loss for all products pass to the customer upon transfer of the order to the shipping carrier, unless otherwise required by applicable law.

11. No Guarantees

We make no warranties, express or implied, regarding shipping times, delivery dates, or carrier performance. All shipping services are provided “as is” and “as available.”

12. Limitation of Liability

To the maximum extent permitted by law, yokubo shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or related to shipping, delivery, or non-delivery of orders.

Our total liability, if any, shall not exceed the amount paid for the product(s) in question, excluding shipping fees, taxes, and duties.

13. Policy Changes

We reserve the right to modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of any revised Policy.

14. Contact Information

Questions regarding this Shipping Policy should be directed to:

Yokubo
Heavenswalkway@yahoo.com